privacy policy

Alliance Travel Egypt truly values your privacy and this policy clearly points out on how we collect, use, store, disclose and otherwise treat your personal information. Your personal information is collected by us for the primary purpose of providing travel services to you.
In providing us with your personal information you are agreeing that this Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as outlined in this Privacy Policy. If you do not agree to the privacy practices outlined in this Privacy Policy, you must not provide us with your personal information. However, this may affect the services that we can provide to you.

 

1. Collection of your personal information
The personal information collected, held, used and disclosed by us is collected from you either directly, by our personal travel managers or from third parties.
We only collect personal information that is necessary to assist us in providing the services you request. The types of personal information that we collect from you depends on your individual circumstances and on the type of service that you request from us. For example, when you request us to make your travel arrangements, we collect personal information such as:
• title
• name
• date of birth
• email address
• nationality
• passport number
• other information relevant to travel arrangements

We may collect your personal information in a variety of ways, including the following methods:

(a) information given directly by you when making a booking either with us directly. This information will usually be provided in person by email, by social media platforms or by telephone;
(b) information you provide on our website, such as to register online for special deals, or to receive our newsletters;
(c) from one of our affiliated companies;
(d) from other travel agents or service providers;
(e) from market research companies;
(f) from third party service providers that collect personal information when providing you with a service and then provide that information to us, such as frequent flyer programs; and
(g) through cookies or our server software.


2. Use of your personal information
We collect your personal information for the primary purpose of providing travel related services, including:
(a) to make bookings with travel service providers, such as airlines and hotels, on your behalf;
(b) to fulfil administrative functions associated with your purchase order, such as billing;
(c) to correspond with you in relation to the travel services you have requested;
(d) to provide you with promotional and marketing materials that may be of interest to you;
We will not sell our client database to third parties and will only use your personal information for the purpose for which it was provided or a related secondary purpose, unless you agree otherwise or the use and disclosure is permitted under the Privacy Act.


3. Disclosure of personal information:
Your personal information may be disclosed to third parties in the following circumstances:
(a) as required or authorized by law, such as where unlawful activity has been engaged in, or is suspected of being engaged in, as required by law enforcement officials or agencies; and
(b) to travel service providers, such as travel wholesalers, airlines, hotels and other service providers for the purpose of providing you with the travel services that you have requested.
When we book travel arrangements for you and collect your personal information we act as agent on behalf of travel service providers, such as airlines and hotels who are responsible for providing your services.
The personal information that we need to disclose to third party travel suppliers to provide you with the travel services you request may include sensitive information.
Some of the travel service providers that we disclose your personal information to may be located outside Egypt. The overseas travel service providers may not have privacy standards equivalent to the standards imposed in Egypt. We do not exercise any control over the privacy practices of overseas recipients. If you do not consent to this, you should not disclose your personal information to us.


4. Security of your personal information
The personal information that we collect from customers will be stored on our servers in Egypt and can be accessed by employees of our company in Egypt.
We take reasonable steps to:
(a) ensure that personal information that we collect, use and disclose is accurate, complete, up-to-date and relevant, having regard to the purpose of the use or disclosure and stored in a secure environment;
(b) implement physical, electronic and organization steps to protect your personal information that we hold from misuse, interference and loss and from unauthorized access, modification or disclosure;
(c) regularly review and update our security measures to maintain the security, integrity and privacy of personal information that we collect;
(d) destroy or de-identify personal information when it is no longer required.


Security measures that we have in place to protect your personal information include the following:
(a) employing industry standard techniques such as firewalls, virus scanning tools and encryption;
(b) requiring employees to use logins and passwords for access to all systems;
(c) requiring all staff and contractors to maintain the confidentiality of customer information; and
(d) using secure networks when transmitting electronic data.
To the extent permitted by law, we are not liable for any unauthorized access to your personal information or for any other security breach.


5. Unsubscribing
You can unsubscribe from receiving communications from us at any time. If you do not wish to receive any further marketing material from us, email us to unsubscribe.


6. Access to, and correction of, your personal information
You are able to access and correct your personal information held by us by contacting our company in Egypt directly.
You may request access to, or correction of, any of your personal information that we hold by contacting us directly using the details set out below. We will respond to your request within a reasonable period after it is made and may recover from you our reasonable cost of providing you with access.


7. Third party websites
Our website contains links to other websites that are not controlled, operated or maintained by us. We are not responsible for the privacy practices of those websites. Before providing your personal information to such websites, you should read, and ensure that you understand, their privacy policies.


8. Updates to our privacy policy
This privacy policy is subject to change without prior or separate notification. Any changes will be posted to our website.

 

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